Customer Service
Top Quality Sign Service When You Need It
At Design My Sign Today, we pride ourselves on providing the best customer service in the sign industry. We love our clients and believe that every business should stand out with a beautiful, custom sign that represents their brand. We are a company with big ideas and a wide array of services. At the same time, we have a hometown philosophy when it comes to taking care of our customers and stregthening business relationships. We want the absolute best product for you.
Questions?
If you have questions about any of our services or an order you have placed, please use our contact form to get in touch.
Installation
A properly installed sign is an essential part of displaying your brand to the world. We offer professional and self-installation options, and we highly recommend using an expert installer who will ensure that your sign is aligned properly and safely secured. We make the process easy by finding installers in your area, presenting you with quotes and shipping all materials directly to them.
LIFETIME GUARANTEE
We are proud to offer a lifetime guarantee through Gemini Sign Products. If any of our exterior rated products weather, fade or break, we’ll replace or refinish it a to cost to you. All materials are tested against the harshest conditions, salt, moisture, heat and UV rays, and we’ll guide you toward the right one for your climate and use.
LEARN MORE ABOUT GEMINI’S PROMISE
FREQUENTLY ASKED QUESTIONS
Read through our frequently asked questions to learn more about our sign products and materials. If you cannot find the information you are looking for, be sure to fill out our contact form to reach one of our staff.
How do I get started designing my sign?
Simply request a quote and one of our friendly customer service representatives will reach out to you.
What sign materials do you offer?
We offer a variety of materials such as metal, plastic, illuminated and aluminum. Our materials are of the utmost quality and are backed by a lifetime guarantee. If it ever breaks, we will work to get it replaced for you.
What if I have a logo I want made into a sign?
We absolutely love creating signs from logos and imagery. Since every logo is different, we will work with you to develop a custom quote. Simply fill out the Request A Quote form, and then upload your logo or image. We will then review your information and contact you about it soon.
What installation options do you offer?
We offer professional and self-installation options. We highly recommend using an expert installer as they will ensure that your sign is aligned properly and safely secured. We make the process easy by finding installers in your area, presenting you with quotes and shipping all materials directly to them. Learn more about the installation options here.
Where is my sign manufactured?
We partner with sign-manufacturer and industry leader, Gemini Sign Products. They are family-owned and manufacture signs in 20 plants throughout the US, Canada and Mexico. Design My Sign Today is an authorized reseller of Gemini products, and their products carry a lifetime guarantee.
How long will my sign take to arrive?
The timing is dependent upon the size and complexity of your sign, and we will provide you with a shipping estimate as soon as possible. We use UPS freight shipping for all orders.
How do I change or cancel my order?
Please call us or use our contact form as soon as possible as orders are typically processed with 24 hours of being placed. Learn more about our refunds and cancellation policy here.
